Terms of service

Last updated: 19 December 2025

Welcome to Moodwell (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website and any related services provided by Moodwell.

By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the site.

1. About Moodwell

Moodwell is a small, independent business focused on dog wellness products. At this stage, our website may include informational content, early product details, and brand materials.

2. Use of Our Website

You agree to use our website for lawful purposes only. You may not:

  • Use the site in a way that could damage, disable, or impair it
  • Attempt to gain unauthorized access to any part of the site
  • Use the site for fraudulent or misleading purposes
  • We reserve the right to restrict or terminate access if the site is misused.

3. Information & Content Disclaimer

Content on this website is provided for general informational purposes only.

  • We do not provide veterinary or medical advice.
  • Any information related to dog wellness is not a substitute for professional veterinary guidance.
  • Our products are not intended to diagnose, treat, cure, or prevent disease.
  • Always consult a qualified veterinarian for questions regarding your dog’s health.

While we aim to keep information accurate and up to date, we do not guarantee completeness or accuracy at all times. Moodwell products and content are intended to support general dog wellness only.

4. Products & Availability

Product descriptions, images, and pricing (if shown) are subject to change without notice.

  • We may modify, delay, or discontinue products before launch.
  • Displaying a product does not guarantee availability.

Once sales begin, additional purchase-specific terms (shipping, returns, etc.) may apply.

5. Orders & Payments

  • All purchases will be subject to acceptance and availability.
  • We reserve the right to refuse or cancel orders at our discretion (e.g., errors, inventory issues).
  • Payment terms, shipping, and returns will be clearly stated at checkout.

By completing a purchase, you confirm that payment details provided are accurate and authorized.

6. Shipping & Returns

Shipping timelines, costs, and return policies will be clearly outlined at checkout or in a separate Refund Policy once sales are live.

7. Intellectual Property

All content on this website, including text, images, logos, designs, and branding, is the property of moodwell or its licensors.

You may not copy, reproduce, distribute, or use our content without prior written permission.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices. Accessing third-party sites is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law:

  • moodwell shall not be liable for any indirect, incidental, or consequential damages arising from use of this website.
  • Use of the site is at your own risk.

This includes, but is not limited to, loss of data, business interruption, or reliance on information provided on the site.

10. Indemnification

You agree to indemnify and hold moodwell harmless from any claims, losses, or damages arising from your misuse of the website or violation of these Terms.

11. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal information.

12. Changes to These Terms

As a growing business, we may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the site indicates acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Canada, without regard to conflict of law principles.

If you have questions about these Terms, please contact us at support@moodwellpetco.ca.